•A nation with abundance of physical resources will not benefit itself unless human resources make use of them. In fact human resources and for the transformation of traditional economies into the modern and industrial economies. Lack of organization of human resources is largely responsible for the backwardness of the nation. Countries are underdeveloped because their people are underdeveloped. In essence, “the difference in the level of economic development of the countries is largely a reflection of the differences quality of their human resources. The shift from manufacturing to service and the increasing pace of technological change are making human resources the ingredient to the nation’s well-being and growth. And in a service-oriented industry like banks, railways the quality, quantity and utilization of human resources become all the more important.